Providence Insurance Brokers (Pty) Ltd
Is an authorised Financial Services Provider with license number FSP48439
We are your local insurance brokers who has identified the gap in the market with regards to the overall client integration of portfolios and services rendered to clients. We have leverage with all our insurance partners to obtain the best possible quote and the best team to administer your policy. We specialise in Short Term Insurance personal lines as well as commercial lines or business insurance for all types of businesses.
Why make use of a broker’s services?
Many of the consumers in our test case were surprised here. At least half began our test with the impression that buying policies directly would be the easiest option for them. After trying both, almost all had changed their mind.
Whilst the online experience usually proved more pleasant than the phone, most brokers offered an online service, and were far, far more pro-active after they received the initial quote request from the consumer, often answering queries by personal email or call and helping to reassure customers with a human service. Furthermore, most direct services completely fell down when queries or changes were required that were less common, particularly later in the policy life cycle. Brokers really shone through here.
The results here were quite evenly balanced. In the case of the time taken to generate initial quotation figures, direct services (online) were consistently very quick, while some brokers answered quote requests by personal follow up.
The difference however was somewhat reversed when it came to midterm changes, documentation requests and one- off queries. The direct services often fell back to large call centres whose staff had little or no real insurance knowledge. In this areas brokers were more efficient, making suggestions our consumers found highly useful, saving them lots of time.
On balance, the speed at which quotes were produced by the direct services was not significant to our consumers when compared to the speed and efficiency with which brokers generally managed their policies throughout the policy life cycle.
“As long as my broker doesn’t take too long to come back to me, I don’t care. It’s his problem while the clock is ticking, not mine.”
- Peace of mind that everything is covered
We saw few surprises here. Brokers were largely far more efficient at cross checking policies than consumers, and also very good at educating their customers, explaining what types of cover were available and answering queries.
Direct processes were better than in the past but put too much focus on the consumer to do this work himself/herself to be able to compete with the level of service provided by brokers.
The really good Direct services centred around only covering the low risk policies, and leaving any consumer with non-standard requirements high and dry.
- Security of personal data
This was a difficult one to test, and fell largely to our technical team. We did however take into account how consumers felt about their data security after using the various services.
In the case of Internet based services, the direct services tended to follow security guidelines marginally better than broker services, mainly due to the size of the organisations involved and lack of good software on the part of some brokers.
On the phone however, we saw a different story. Brokers, being far better equipped to deal with specific insurance questions and used to a human discussion, gave people a stronger feeling that they were in safe hands. The process of securing personal data was much the same as with direct, but the trust conveyed by brokers was better.
REFER A FRIEND:
Want to make more money…..? If you need insurance, you sure need more money. We have a very lucrative referral system so you, the client can earn more money the easy way. Give us your contacts who are in the market for insurance, we will call them and if we close a deal, you earn a cool R400.00, just because you gave us a telephone number. 😊
- TERMS AND CONDITIONS APPLY:
The client must have at least paid one premium, which will not be unpaid, before we pay you your well-earned reward,
which is nothing, but fair, yes?
To service you, please call us on:
Landline: 010 007 0200
Email address: firstname.lastname@example.org
Monday to Friday: 8am to 5pm
Saturday: 9am to 12pm
Sundays and Public Holidays: Closed
Our Insurance Partners Includes the most popular and the best insurers in the market: